You said closing the deal?
In our case, it’s in the form of a written acceptation. Just because they said yes verbally doesn’t mean they will pay you for your service. Make your business and yourself a favor, protect your work integrity: a signed and dated written offer and/or contract would be the only valuable proof in front of the law. When the pitch is done, the offer sent, the follow up in progress, you have always been the support of the sale. If it takes a while, assume responsibility for it. After all, don’t be shy to ask for the close: “We are looking forward to this project, once the payment is done we build your chatbot project directly, are you ready to start today?” Until then get to know exactly what it is that makes them wait. It will require you courage, knowledge and certainty of the value you provide to accelerate the close.
Only relying on enthusiasm because bots are new and recent will just boost their positive emotions but it’ll fall off as soon as you leave. When you think about it, it’s only mathematical: you add a virtual assistant (an algorithm) that will manage questions and answers, provide valuable content so yes it will help them in a way or the other. View the whole process as a partnership, you’re both involved into transforming their business into a digital platform. Furthermore, as a purpose: you are helping communication between humans and organizations. Congratulations!
TIPS: If you have a hard time closing, start small with one feature at a time and make the project evolve from there. Example: if the bot sends a newsletter, you can track the opening rate of the audience. Once you get your foot in the door, the client will lower their expectations and fears from a chatbot that they probably never implemented before. It’s new so take them by the hand and advance together step by step. Long lasting relationships with you clients is much more beneficial.